I have CA (Computer Associates) Security System on my computer. To download (Windows XP) I have to go into CA Associates (right click) and disable the Firewall. Then this is the procedure I follow to download into 3-D Embroidery Suite (or whatever embroidery system you use).
(1) Click on design. Then click on "file download". When window comes up to Open, Save, or Cancel -- click on Open.
(2) Zip file (top left on blue bar) appears. On left in shaded area, click on "Extract all Files." (If more than one, Edit, Select All, first).
(3) Extraction Wizard appears. Click Next, Next, Finish. Wait for zipped file to change to .PES file (up to 10 seconds). (Open file on top left of blue bar.) Right click on .PES file (select all if more than one, first). In blue shaded area on left click on move this file (or selected files). (You can rename first if desired.)
(4) Move Items folder appears. Follow instructions to make new folder if needed. After the first download, this window will automatically open up to where you moved the previous file. I have a folder under 3-D Embroidery, My Designs, AnntheGram.
(5) Design will now be gone from the file with the open folder on top left of blue bar. X out of both files. You are now back at website. Back arrow if necessary to reach next design.
(6) When you are finished -- Turn Firewall back on. (You can try this procedure without turning off the firewall if you have a different security system from CA.) Be sure to OPEN rather than SAVE in the file download window or you will not be able to unzip files--See Step 1 above . I downloaded 80 designs and was not able to open any of them before I found this system.