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bobby  
#1 Posted : Tuesday, May 21, 2013 5:46:55 AM(UTC)

Rank: Newbie
Reputation:

Having dealt with numerous companies upgrading software

I would venture to say the way the production team handles the upgrading of the catalog software is the worst I have ever encountered, Gaming compies have you log in and get the update without junping through hoops like a trained beagle.

Buy the upgrade then spend the next four weeks email tag with atg support to get the thing registered

 

Messages such as UNATHORIZED SERVER CAN ONLY UPGRADE"

Network server cannot be found

I absolutely hate when my mother buys an update for anything made by this softare developer it has to be the most non user friendly of software ever developed by someone that designs software

atgadmin  
#2 Posted : Wednesday, May 22, 2013 3:33:55 AM(UTC)

Rank: Advanced Member
Reputation:

Hi,

We apologise for any inconvenience and are looking into this matter immediately.

AnnTheSupport Team

pattiann  
#3 Posted : Wednesday, June 12, 2013 11:35:59 PM(UTC)

Rank: Advanced Member
Reputation:

Was thanked: 1 time(s) in 1 post(s)

I have to agree that support at this site is less than stellar.  I have been trying to open an ATG/Pulse product that I have had for over a year and after a week of going back and forth, I am ready to say forget it, I don't need your products.

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