#1 Posted : Sunday, September 23, 2018 10:36:39 AM(UTC)

Rank: Newbie

I purchased and downloaded a PES design from OESD. I checked to make the design was on my USB drive which it is. When I plug the USB into my machine and click on the USB icon, the machine has a blank screen. The machine isn't seeing the file. I'm going to try a new USB to see if that fixes it but I thought I would post the question here to see if anyone has had this issue before. Thanks!
#2 Posted : Friday, December 14, 2018 9:12:44 AM(UTC)

Rank: Newbie

Contact OESD and let them know your machine cannot read the design. Something is wrong with the way the file was formatted on their end.
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