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diemen  
#1 Posted : Wednesday, August 22, 2012 5:06:58 AM(UTC)

Rank: Newbie
Reputation:

I updgraded to 2.5 and now when I click on the design I want, Ann The Gran will not open the design.  It seems it still wants to look in the 2.0 version for the design.  How do I fix this problem.

I use Embird 2012 to open the designs.  Embird is working fine 

Please anybody.  I cannot get any emails back or phone calls back from Ann The Gran.  Very poor support system.  I have been a customer for a long time.  Very unhappy about the lack of support.

Anybody please!!!!

pattiann  
#2 Posted : Thursday, August 23, 2012 12:40:03 AM(UTC)

Rank: Advanced Member
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Was thanked: 1 time(s) in 1 post(s)

ATG sent you new serial number.  If you recently checked your emails and the reply was not there, try checking your spam mail.

pattiann  
#3 Posted : Thursday, August 23, 2012 6:12:10 AM(UTC)

Rank: Advanced Member
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Was thanked: 1 time(s) in 1 post(s)

Check to see if the emails from support where routed to your spam mail.

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