 Rank: Newbie
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I have had my PED Basic for about 2 years. From time to time I find that it will not start when I click on the desktop icon. Now it will not start from the destop icon nor from Program Files/Brother. I get a message that says" Not Responding"! Before, I've uninstalled and reinstalled it but that is such a headache, especially since my CD is Ver 1.0 and I have installed the update to 1.7. Does anyone else have this issue? I would like to "fix" the problem rather than reinstalling every time it refuses to load. I've email Brother but it takes a while to get an answer and then sometimes the answer doesn't really solve the problem. BTW, I run Windows XP.
I've been using the 270D and just purchased the 700II (still learning the ins and outs of this one). So glad I found the 700II Forum!!
Carolyn in MS
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 Rank: Advanced Member Thanks: 2 timesWas thanked: 1 time(s) in 1 post(s)
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I wish I had an answer for you.
Let us know if you solve the problem. We all can benefit from your journey.
Pat
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Rank: Advanced Member
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Carolyn,
I also have PED-Basic, Version 1.0. I hardly utilize it any longer as I purchased another Brother machine and went with PE-Design, Version 6.0.
I can still open my PED-Basic from my desktop icon with no problem. However, I never updated to Version 1.7. That may be your problem. Since your CD is Version 1.0 and you are re-installing due to difficulties - what are you doing with the update? Possibly if you removed the Version 1.7 from your computer programs and re-install your Version 1.0, this may bring you back to Square One.
Your best bet is a representative from Brother as you have done. When you get a resolve to this, would you come back on the forum and describe what happened. There are a lot of Brother users out there. Thanks.
Joan
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Rank: Newbie
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Here is the solution that Brother emailed:
Uninstall PED Basic and any updates.
Clean out Recycle Bin
Unplug USB reader/writer
Restart Computer
Once system is back up, go to www,Brother-usa.com and download Version 1.07
Follow download procedures; making sure Anti Virus is disabled while downloading.
After download go to folder you saved it to and install it.
Once installed, plug in card reader/writer
Hardware Wizard should pop up.
Browse to folder you saved 1.07 to and click OK
If this doesn't work, call Brother Operational Support Customer Service Rep at 1-877-BROTHER.
For some reason, my PED Basic started uploading again so I haven't tinkered with it but at least I have these instructions in my file.
Carolyn in MS
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