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pattiann  
#21 Posted : Thursday, May 24, 2012 9:49:41 PM(UTC)

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The DIME site, which owns the product list the machine in the BL/Brother category -  http://www.dzgns.com/sho..._page=index&cPath=61

You can contact DIME with your complaint, but do not expect much from them.  I complained years ago about the loose fit of the metal frame and received the usual PC BS.  They should, at the very least send you the correct CD.

You can see when you set up the hoop that it does take up some of the original hoop space.

I have found it is always a good idea to use the machine's trace key to be sure the foot does not hit the frame during the embroidering process.

Banging?  Could be the needle going through dead space?  Dull or bent needle if it hit the metal frame.  Try a new needle and a smaller design  with the MH to see if this continues.

 

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